01
Information We Collect
To provide meaningful guidance, we ask for basic contact details and a general overview of your family needs. This might include your location, the type of assistance required, and your preferred timeline for starting care.
- Your name, phone number, and email address
- General location to determine service availability
- Basic descriptions of daily care requirements
02
How inquiries are currently used
The form collects the details requested on the page so NOVA can review the inquiry and respond by phone or email. Before any referral, provider sharing, or marketing workflow is activated, the recipient group, communication practices, and privacy disclosures must be verified and approved.
- Evaluating potential care matches
- Following up on your inquiries
- Improving our internal matching process
03
Important privacy boundaries
The website uses managed hosting, a database, and site notification services to operate the inquiry process. Specific vendor, retention, access, and consumer-rights practices require owner verification and a counsel-approved privacy policy before external lead routing or marketing communications are activated.